Amazon Connect Unveils AI and ML Enhancements

Sub Title About Exciting News

Organizations can now quickly provision an artificial intelligence AI and machine learning ML. In 30 minutes or less your customers can leave voicemails for Amazon Connect agents who will receive emails andor. Amazon Connect Chat now supports new interactive message types including..

Exciting Features Unveiled

Amazon Connect's latest upgrades include:

• Integrated answering machine detection to identify live customer pickups or voicemails
• Enhanced call routing capabilities to optimize customer experience
• New interactive message types for Amazon Connect Chat, enhancing customer engagement

These advancements streamline customer interactions, enabling organizations to provide exceptional omnichannel support experiences.